Refund Policy

General Provisions

This Refund Policy clearly defines the official rules and standardized procedures for returns and refunds for all products purchased on our official website, including wet and dry dual-use dust mops, spray mops, electric mops, replacement consumables, dust duster series, pet-specific cleaning tools, anti-allergy models, and foldable storage cleaning tools. This policy applies to all global customers without regional differentiation, ensuring fair, transparent, and consistent after-sales service standards for every order.
By placing orders and completing purchases on our website, you confirm that you have fully read, understood, and agreed to the terms of this Refund Policy. All return and refund services provided by our store are implemented in strict accordance with the rules specified in this policy.

Return Eligibility & Time Limit

We provide a customer-friendly 60-day return window for all in-stock products. Customers are entitled to submit a return application within 60 days upon receiving the ordered items. To qualify for a successful return review, all returned goods must be in unused, unwashed, and original condition, with complete original packaging, accessories, and attachments. Products that are damaged due to improper personal use, man-made destruction, or long-term wear and tear will not be eligible for return or refund services.
All products in our store enjoy a global free shipping service. No additional shipping fees or hidden charges will be

Standard Refund Processing Timeline

After customers submit a valid return application and the returned items are received, inspected, and verified by our professional after-sales team, we will approve the eligible refund application and initiate the formal refund process. The standard refund processing cycle is 5 to 10 business days from the date of successful verification and approval.
All order transactions and refund settlements are uniformly calculated and processed in USD currency. The refund will be returned via the original payment method used for order settlement. Please note that the actual arrival time of the refund may be slightly delayed due to the different processing cycles of third-party payment platforms or banks, which is beyond our control.

Approved Refund Scenarios

We support full or partial refunds for the following eligible scenarios: product quality problems, factory defects, damage or missing parts during global transportation, incorrect item delivery, and other non-human-induced abnormal product issues. For products with quality problems, we will complete verification and refund processing in accordance with official after-sales standards to fully protect customers’ legitimate shopping rights and interests.
For eligible unconditional return applications within the valid return period, we will also provide standard refund services in strict accordance with policy regulations, ensuring a worry-free shopping experience for global users.

Ineligible Refund Situations

Applications beyond the 60-day return time limit, products damaged by personal misuse, disassembly, and improper maintenance, artificially damaged packaging and accessories, and products used for commercial secondary sales are not within the scope of return and refund services. We reserve the right to reject refund applications that do not comply with policy provisions.

Order & Service Rules

All orders will be shipped within 1 to 3 business days after payment confirmation, with a unified global delivery period of 6 to 12 business days. All logistics and service rules are unified globally, and no regional differentiated policies will be implemented. All after-sales refund services will strictly follow the unified standard process to ensure standardized and efficient processing.

Policy Updates

We reserve the right to update and optimize this Refund Policy according to service upgrades and business adjustments. The latest policy content will be published on the official website and take effect immediately. Continued use of our website and purchase of our products after policy updates means your acceptance of the latest policy terms.

Contact Support

If you have any questions about return rules, refund progress, after-sales disputes, and policy interpretation, please contact our customer service team through the official Contact Us page. All official contact information and email addresses are displayed on the Contact Us page, and we will provide you with timely and professional after-sales support and problem solutions.

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